Contributed By


Teresa Ward-Maupin

Vice President, Customer and Digital Experience at Comcast Business

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Comcast Business Receives 2018 Customer Experience Innovation Award from CUSTOMER Magazine

March 11, 2019

My Account, Comcast Business's self-help portal, named a 2018 Customer Experience Innovation Award winner. The 2018 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

Here at Comcast Business, we are honored to announce that our self-help portal, My Account, has been named as a 2018 Customer Experience Innovation Award winner, by TMC’s CUSTOMER magazine. The 2018 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

My Account from Comcast Business exemplifies our companywide commitment to making customer experience (CX) our best product. As digital transformation takes hold, we are focused on providing the advanced technology solutions to help our customers get ahead in the connected economy, while also helping to transform their operations to optimize the relationship between people, processes and technology.

We have been making great progress improving CX technology and continue to innovate in the areas of customer on-boarding, customer support, customer-first culture and next-gen systems. These improvements are brought together in My Account—our innovative online account management platform.

My Account from Comcast Business empowers customers to control their accounts from the minute their order is placed with digital self-service options. Through My Account, customers can:

  • Customize billing options
  • Set up & manage user types
  • Get text alerts for billing & appointment reminders
  • Chat live with an agent, Monday-Friday, 8am-5pm
  • Locate Xfinity WiFi hotspots
  • Access guides & additional support
  • Access Comcast Business Cloud Solutions, a collection of cloud apps to boost productivity

These capabilities are bolstered when combined with our Comcast Business App – an all-in-one tool that provides access to essential account management features on-the-go, including:

  • Manage account settings and product features
  • Review & pay bills
  • Access and manage Voice services
  • Troubleshoot connectivity
  • View TV services
  • View scheduled appointments

Through continued innovation and the optimal pairing of people, processes and technology, we continue to evaluate our performance and elevate our offerings to ensure that Customer Experience is Comcast Business’ best product.

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