Contributed By


Glenn Katz

Vice President and General Manager of Enterprise Services at Comcast Business

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Do Your Due Diligence: 37 Questions to Ask Before Signing a Managed Services Contract

February 03, 2016

Outsourcing management of a specific IT function can be a smart way to get the most value from precious IT resources.

Outsourcing management of a specific IT function can be a smart way to get the most value from precious IT resources. But that means putting a critical aspect of your business in the hands of a third party.


There are many managed services firms who want your business, and of course, depending on the type of managed services you are looking to implement, there will be a number of service-specific questions that you’ll want to ask. You need to do your due diligence to make sure you are bringing on a provider who has the right expertise, systems, and processes, and who will be there for the long haul. It may seem like 37 is a lot of questions – and it is – but it will give you the peace of mind that you’ve selected the right provider.

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