Contributed By


Regan Yeldell

Senior Director, Enterprise Demand Generation at Comcast Business

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How Advanced Voice Enables Greater Staff Mobility

August 27, 2015

When you think of the phones at a hotel, you may think of them as a secondary, even tertiary priority for your average hotel guest.

When you think of the phones at a hotel, you may think of them as a secondary, even tertiary priority for your average hotel guest. However advanced voice solutions offer several important advantages to a hotel’s staff, making them a leading priority for your hotel’s back-office. Hosted, cloud-based phone systems help hotels run faster and more efficiently by enabling staff to access to voicemail anywhere, manage business communications from their computer, and enjoy seamless connectivity almost everywhere.

Advanced voice systems give hotel owners and their staff the ability to listen and respond to business calls and voicemail wherever they are located. And with easy integration with your business cellphone, calls can be transferred from the office to mobile phone, and back, without interruption. Hotel staff can increase their productivity as communications within a single property and across multiple properties become seamless and effortless. Advanced features allow work to get done remotely and help ensure that calls are not missed, regardless of where you are. This is particularly beneficial for “anytime, anywhere” staff that are always on-the-move, such as maintenance, facilities and housekeeping personnel. And with greater mobility, your staff will be able to experience consist and clear calls anywhere, and respond to business requests quickly.

However the backbone needed to support these advanced voice features lies in the strength and consistency of your network connection. Your hosted, cloud based system should be run over a highly advanced and secure, end-to-end network dedicated to voice traffic, to ensure there are no quality of service issues. With the support of a strong network, advanced voice solutions can help hoteliers to access and manage their business calls at all times.

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