Contributed By


Regan Yeldell

Senior Director, Enterprise Demand Generation at Comcast Business

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How Staff Mobility Helps Hotels Improve their Guest Experience

August 20, 2015

There is no doubt that technology is very important to the average hotel guest.

There is no doubt that technology is very important to the average hotel guest. Guests are traveling with more and more mobile devices and expect to have this technology incorporated into their guest experience. But how can greater mobility help hotel staff to increase their productivity and guest satisfaction?

Hotels are decreasing wait times and streamlining the check-in and check-out processes, equipping their front desk staff with tablets that accept payment on the spot. Equipping your housekeeping staff with mobile devices allows real-time access to guest requests, backroom inventory levels, and guestroom status. These mobile devices expedite task completion giving staff the ability to update and complete tasks remotely without returning to their workstation.

Greater mobility can also help other hotel service departments connect and process guest’s requests quickly. Mobile POS systems and apps allow guests to easily pay for and place in-room dining orders, schedule shuttle services, and request extra items like towels anywhere, at any time. Access to these remote systems gives guests the fast service they expect, and provides hotel staff with the information needed to better serve them. But with the increase in the number of these connected devices, hotels must be prepared with adequate network capacity, so that hotel processes are not disrupted by guest usage. Improving the guest experience and enabling your staff to return to more meaningful tasks is within your control when your hotel is powered by a strong, reliable network connection.

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