Contributed By


Donna DeCarolis

Founding Dean of the Close School of Entrepreneurship at Drexel University

View Profile

Knowing Your Enemies

April 01, 2016

Your competitors want your customers, so competitive intelligence is crucial.

Knowing as much as you can about the playing field is imperative to your business’s competitive advantage. This includes keeping tabs on other players. Your competitors want your customers, so in addition to everything else you do as a small business owner, you need to include competitive intelligence. You already know and understand your own company inside and out. Applying the same due diligence to your competitors is necessary to outperform them.

To Start, Go Google

Reviewing competitors’ web pages or conducting a Google search is basic. Don’t just glance at their web page, take time to read carefully the messages and services your competitors outline. Also, Google searches can be enhanced by employing Google Trends and Google Alerts. Google Alerts help find out who is looking at you. There may be new competitors on the horizon that you did not know about. Always keep your eyes open and search for competition.

Look at What Analysts Are Saying

Make it a habit to look at industry analyst firms such as Gartner. Also stay connected with your industry groups. Go to, or send your employees to conferences and trade shows. These conferences and trade shows are an opportunity to put a face to a company and connect with the other players on the field. The more information you can gather, the better.

Go Undercover on Social

More and more companies are using social networking sites like Facebook, Linkedin and Twitter as marketing outlets so you can also pick up information here. Monitor Tweets, Facebook posts, blogs and other media mentions. This is really an easy and low-cost way to find out what your competitors are up to. You can also search review sites such as Yelp and Citysearch to find out about new products, pricing and discounts. Spend time looking through various sites and see what consumers are saying about your competitors. Notice critiques and absolve your own business of those problems. See what customers like about your competitors and apply those practices to your business. Sign up for competitors’ emails and newsletters, have them tell you exactly what they are doing.

Don’t Forget About Your Customers!

Last but not least, ask your customers what they think or know about your competition. In order to maximize your company’s potential, you need to understand what your customers want – and what your competitors may be giving to them. A competitor’s customer might also be searching for a replacement and that replacement could be you if you offer the right services.

Competitive intelligence doesn’t have to be complicated, but it’s something that you cannot afford to ignore.

This article was originally published on

This article is available exclusively to
Comcast Business Community Members.

Join the Comcast Business Community to read this article
and get access to all the resources and features on the site.

It's free to sign up


Join the Discussion

To Comment either Register or Login:


To view the rules of engagement for commenting on Comcast Community click here



Resource Center

Why Comcast
Comcast Business delivers fast, reliable networking solutions built for business performance and growth

Current Offers
Take advantage of our limited time offers with a customized plan built to give your business an edge over competitors

Community Forums
Find solutions, share knowledge and get answers from customers and experts

Help & Support
Get help and support from Comcast experts

Resource Library
Find out how Comcast has helped clients like you meet their needs with informative White Papers, Case Studies and more

Internet Speed Test
Try the Comcast Business Internet Speed Test to see how your business stacks up

Social Media
Connect with Comcast and join the conversation on LinkedIn, Twitter, and Facebook

Take your business beyond

Fast is the nation's largest Gig-speed network. Beyond Fast is technology that helps business boom.
Learn more about Comcast Business solutions that can help your business perform better.