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Make Mapping Processes Understandable

November 27, 2017

Before you can change processes, you need to make sure your team understands what you’re trying to accomplish.

Among the challenges of taking process redesign from concept to implementation is ensuring that everyone is on the same page regarding the goal and execution of any process. Team members may be told what’s going to happen without fully understanding it, and misunderstanding can breed resistance to the changes that are coming.

Here are some keys to ensuring that everyone understands what you’re trying to accomplish:

  • Use available tools. Mind maps, storyboards, flow charts, and other visualization tools can help people to see what’s happening and therefore have greater comfort and facility with the new process. It can also provoke additional valuable feedback and input during the planning stages. In a strictly verbal discussion, people “don’t know what they don’t know.”
  • Include everyone affected. Make sure to include anyone with a direct or indirect connection to the process in any discussion so that, for example, a new sales process doesn’t create headaches for the fulfillment team.
  • Compare scenarios and possible outcomes. Map long- and short-term solutions that might not have the capital or human resources necessary to execute the total redesign immediately. In those cases, outline interim steps that can be taken.

Part of the process of mapping and evaluation is weighing where the company wants to go and what it will take to get there, so vision should help drive your process development.

Read the Process Redesign Built for Team Speed guide to learn how you can map processes that can help your business grow—now and in the future.

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