Contributed By


Connections to Growth

View Profile

Unified Communications: More Than the Sum of Its Parts

December 06, 2018

A unified communications solution is not a single project. Rather, it’s a collection of elements integrated under a single umbrella.

You’re likely already familiar with some of the components of unified communications, such as instant messaging, conferencing, desktop sharing, and audio, web, and video conferencing. But some of the added functionality may be outside your experience, such as:

  • Mobile integration, which makes it possible for calls made to office lines to ring on a mobile device—a simplified and more streamlined take on call forwarding.
  • Readable voicemail, which allows you to listen silently to messages left in your voicemail box—a means of protecting your privacy in public places and multitasking unobtrusively when audio playback is inadvisable.
  • Call control and multimodal communications, which enable you to begin a conversation via one method, (for example, voice) and shift to another (such as by converting to a videoconference) without having to disconnect and restart the call.
  • Presence, a technology tool that allows you to control where you appear to be located. For example, clients or vendors may contact you at your office phone number and reach you on your mobile device without realizing that you’re not at your desk.
  • Unified messaging, which integrates your voicemail, email, SMS, video, fax, and other messages within a single interface and allows you to access them from your preferred device.
  • Mobility and a virtual office environment, which are key in today’s business environment. They not only allow your existing workforce to be productive from any location. They also free you to hire the best people no matter where they are.

Integrating and unifying all the components and formats of contemporary communications promotes collaboration, engagement, and decision-making capacity. And those, in turn, support your ability to lead a more intelligent and competitive business.

Read the Unified Communications: An All-in-One Solution guide to learn about how its components work to make your business faster, more intelligent, and most important, more competitive.

This article is available exclusively to
Comcast Business Community Members.

Join the Comcast Business Community to read this article
and get access to all the resources and features on the site.

It's free to sign up


Join the Discussion

300 Characters Left

To Comment either Register or Login:


To view the rules of engagement for commenting on Comcast Community click here

Adrian Forte

March 18, 2019

A commenting systems long enough to handle more than a Tweet-level thought? Apparently not.

Adrian Forte

March 18, 2019

When I think about unified communications, I think about maintaining a common directory on the office phones. No, Comcast doesn't do that. Office-wide speed dials? Nope. Sync between phone, PC, and mobile address books? Newp. A clean, working, admin web portal. Nope. Two broken ones? Yep.


January 05, 2019

le VANTAR la industria classic mente, reSIclando y limpiando , nuestra propia basura. con respeto des fruten el fin de semana.

Resource Center

Why Comcast
Comcast Business delivers fast, reliable networking solutions built for business performance and growth

Current Offers
Take advantage of our limited time offers with a customized plan built to give your business an edge over competitors

Community Forums
Find solutions, share knowledge and get answers from customers and experts

Help & Support
Get help and support from Comcast experts

Resource Library
Find out how Comcast has helped clients like you meet their needs with informative White Papers, Case Studies and more

Internet Speed Test
Try the Comcast Business Internet Speed Test to see how your business stacks up

Social Media
Connect with Comcast and join the conversation on LinkedIn, Twitter, and Facebook

Take your business beyond

Fast is the nation's largest Gig-speed network. Beyond Fast is technology that helps business boom.
Learn more about Comcast Business solutions that can help your business perform better.