Contributed By

ComcastBusiness

Community Editorial Team

at Comcast Business

View Profile

Beating Friction Restriction: Facilitating a Frictionless Customer Experience

September 04, 2019

In a digital economy, a frictionless customer experience has become the expectation. Join our expert panel to learn about what it takes to build a network geared to a frictionless experience for both customers and employees.

 

In a digital economy, a frictionless customer experience has become the expectation. Given the need to balance agility and speed-to-market against the requirements for data integrity, having the right infrastructure in place is becoming increasingly critical in creating an omnichannel, seamless experience. In fact, a June 2019 Forbes article, “Are You Providing A Frictionless Customer Experience?”, noted that, to succeed, organizations must embrace technologies that reduce or eliminate friction for both customers and employees.

In "Beating Friction Restriction: Facilitating a Frictionless Customer Experience” our expert panelists discuss what it takes to build a network geared to a frictionless experience for anyone that interacts with it.

We explore:

  • The technologies that support a frictionless platform
  • The tools that can be placed in the hands of customers and employees to create intuitive, simple digital experiences
  • Building a frictionless network based on specific enterprise needs and technical abilities and that can change with your market and business
  • Controlling the digital experience from anywhere
  • Assessing the level of management you need

Panelists:

  • Martin Capurro, Vice President, Managed Services, Comcast Business
  • Zeus Kerravala, founder & Principal Analyst, ZK Research, provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice

This article is available exclusively to
Comcast Business Community Members.

Join the Comcast Business Community to read this article
and get access to all the resources and features on the site.

It's free to sign up

OR

Join the Discussion

300 Characters Left





To Comment either Register or Login:


OR

To view the rules of engagement for commenting on Comcast Community click here

sd-wan-solutions

Resource Center

Why Comcast
Comcast Business delivers fast, reliable networking solutions built for business performance and growth

Current Offers
Take advantage of our limited time offers with a customized plan built to give your business an edge over competitors

Community Forums
Find solutions, share knowledge and get answers from customers and experts

Help & Support
Get help and support from Comcast experts

Resource Library
Find out how Comcast has helped clients like you meet their needs with informative White Papers, Case Studies and more

Internet Speed Test
Try the Comcast Business Internet Speed Test to see how your business stacks up

Social Media
Connect with Comcast and join the conversation on LinkedIn, Twitter, Facebook and Google+

Take your business beyond

Fast is the nation's largest Gig-speed network. Beyond Fast is technology that helps business boom.
Learn more about Comcast Business solutions that can help your business perform better.