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Customer Care Strategies Using Social Media

April 11, 2017

Entrepreneur and Comcast Business teamed up to provide insights on how to enhance your customer care strategy using social media.

The channels with which customers communicate with brands aren’t the same as they were a few years ago. Today, tech-savvy customers are reaching out via social media—and the rules are completely different. So, how can you enhance your customer care strategy using social media?

Entrepreneur and Comcast Business teamed up on a hugely successful webinar to provide insights from experts on how to successfully respond to praise, deal with complaints, take conversations offline/private, diffuse pile-on, response times and more across your social media channels. The highly anticipated on-demand version is now available. You can watch the full session below.

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