Contributed By


IDG Communications

at IDG Communications, Inc.

View Profile

Evolving IT's Skills Sets to Meet Transformation Challenges

March 22, 2019

An increased reliance on managed services is helping IT leaders to pursue digital transformation efforts. “Organizations want the benefits of software-defined network technologies, but many are nervous about how to implement them,” says Jody Hagemann, Director, Product Management & Strategy.

The shortage of IT skills is the top impediment to digital transformation, according to a recent QuickPulse survey by IDG Research Services. That may not be much of a surprise to IT execs, who seem increasingly to be turning to managed services to meet the challenge.

Flexible network infrastructure, high-speed connectivity, and cloud services all tallied a 67% response rate as the top three priorities. That skills issue was cited among the top three impediments to transformation by 73% of the respondents and as number 1 by 43%. In response, using managed services is the first priority for 20%, second for 22%, and third for 22%.

It seems clear that increased reliance on managed services is helping IT leaders keep their head above water as they pursue digital transformation efforts and seek to improve network capabilities. “Organizations want the benefits of software-defined network technologies, but many are nervous about how to implement them,” says Jody Hagemann, director, Product Management and Strategy, with Comcast Business.

Another point of clarity is that IT strategy is now driving the transformation bus. The survey found that IT is ranked as the number 1 driver (43%), ahead of customer satisfaction (16%) and employee productivity (10%). Tallying up the first, second, and third drivers, IT ranks at 73%, compared to customer satisfaction, at 47%, and employee productivity, at 41%.

The data suggests that digital transformation has evolved from board-level strategic direction to feet-on-the-street practical implementation. Corporate strategy is the number 1 driver for just 4% of the survey respondents, whereas meeting line-of-business requirements is tops for 10%. And networking technology seems to be the key ingredient for success.

This article is available exclusively to
Comcast Business Community Members.

Join the Comcast Business Community to read this article
and get access to all the resources and features on the site.

It's free to sign up


Join the Discussion

300 Characters Left

To Comment either Register or Login:


To view the rules of engagement for commenting on Comcast Community click here

Resource Center

Why Comcast
Comcast Business delivers fast, reliable networking solutions built for business performance and growth

Current Offers
Take advantage of our limited time offers with a customized plan built to give your business an edge over competitors

Community Forums
Find solutions, share knowledge and get answers from customers and experts

Help & Support
Get help and support from Comcast experts

Resource Library
Find out how Comcast has helped clients like you meet their needs with informative White Papers, Case Studies and more

Internet Speed Test
Try the Comcast Business Internet Speed Test to see how your business stacks up

Social Media
Connect with Comcast and join the conversation on LinkedIn, Twitter, Facebook and Google+

Take your business beyond

Fast is the nation's largest Gig-speed network. Beyond Fast is technology that helps business boom.
Learn more about Comcast Business solutions that can help your business perform better.