Contributed By

Michelle-Pluskota283x283

Michelle Pluskota

Vice President, Business Services, Big South Region at Comcast Business

View Profile

Four tips for preparing your small business for a disaster

March 20, 2015

Preparing for a disaster should be a year-round priority for every small business. It requires constant top-of-mind awareness because your company’s needs will continue to evolve. As such, so will your preparation efforts.

Preparing for a disaster should be a year-round priority for every small business. It requires constant top-of-mind awareness because your company’s needs will continue to evolve. As such, so will your preparation efforts. Here are four tips to ensure your small business is ready for the next disaster – whether it’s a major storm that takes out your network or a traffic accident that damages a utility line.

Business continuity plan

Especially for small businesses, disaster preparedness often is not consistently top of mind. Few have a business continuity plan, a written strategy for quickly and accurately recovering business processes that rely on IT infrastructure. And fewer still bother to update or test the plans they filed away someplace long ago. But small businesses (like medium-sized and large companies) should make sure they have a plan in place, that someone is appointed to oversee its updates and execution, and that the plan prioritizes the important activities for keeping the company running (or getting it back up soon) after a disaster occurs.

Redundant IT network

Hand-in-hand with having a business continuity plan is having a redundant IT network. If the primary network is knocked off line, this redundancy ensures an automatic and smooth switch to a backup system without any noticeable disruption of service.

Such redundancy is especially important now that small businesses are becoming exceedingly reliant on uninterrupted connection to the Internet, on which they not only conduct much of their business but through which they access the cloud where they store much of their data. If this Internet connection fails, they often are left without email and telephone service or ways to handle many of their cloud-based enterprise operations or for their customers to conduct business with them online.

Multiple and separate paths to the Internet

Multiple paths to the Internet help provide this redundancy. Many businesses think their operations are secure if they have just one circuit going out of their office to the Internet. They’re not. Instead, this one connection leaves their operations vulnerable. If this pipe is cut by even a small event, such as on-site construction, the company faces its own disaster and could be out of business for a few hours to several days. It’s also important for a company to have diverse and separate paths from the building to the utility line. Some small businesses do have multiple paths that leave the building on separate sides. But few ever consider what happens to the pipes when they reach the street. This is a mistake.

Frequently, the pipes go to the same pole or manhole where they join together onto a single network. This configuration provides a false sense of security for your business. It offers protection from a disaster that hits the building but no security against a disaster occurring along the line after the two pipes have been joined. For this reason, the pipes should remain separate all the way to the Internet.

Multiple and separate providers

Small businesses need to make sure these separate circuits are provided by multiple providers. Some may offer lines leaving the building on separate sides, but invariably they join together at the end of the block and become part of a single service provider’s network.

There are, however, some providers that offer true alternate paths. The only way for small businesses to know what they are really getting is to ask their service providers many questions about the pipes, such as “are your services 100 percent diverse from my existing provider,” “how are you building into my facility” and “where does it go once it hits the utility pole?”

Not having a business continuity plan and redundant paths from multiple providers to the Internet can be very costly to your business. According to InformationWeek, U.S. businesses lose more than $25 billion every year because of IT downtime. To learn how much a disaster could cost your company for each hour of downtime, divide your annual revenue by the number of your company’s workdays in a year, then divide the result by 24 to determine the hourly cost.

Most companies making this calculation conclude that they need to be better prepared for a disaster.

This article originally appeared on Crain’s Detroit Business.

This article is available exclusively to
Comcast Business Community Members.

Join the Comcast Business Community to read this article
and get access to all the resources and features on the site.

It's free to sign up

OR

Join the Discussion

300 Characters Left
comcast-ctas-internet-banner-315x289-v1

Resource Center

Why Comcast
Comcast Business delivers fast, reliable networking solutions built for business performance and growth

Current Offers
Take advantage of our limited time offers with a customized plan built to give your business an edge over competitors

Community Forums
Find solutions, share knowledge and get answers from customers and experts

Help & Support
Get help and support from Comcast experts

Resource Library
Find out how Comcast has helped clients like you meet their needs with informative White Papers, Case Studies and more

Internet Speed Test
Try the Comcast Business Internet Speed Test to see how your business stacks up

Social Media
Connect with Comcast and join the conversation on LinkedIn, Twitter, Facebook and Google+