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The Current State of Network Connectivity SLAs

September 24, 2015

For most businesses, network connectivity is critical. Downtime costs money, reduces productivity, and can even hurt your reputation. We polled 235 professionals to find out if they currently have SLAs with their vendors

For most businesses, network connectivity is critical. Downtime costs money, reduces productivity, and can even hurt your reputation. We polled 235 professionals to find out if they currently have SLAs with their vendors, and here’s what they told us.

More than one-third of respondents – 38 percent – don’t have any SLAs in place at all. Of those, 21 percent regret that fact and the remaining 79 percent have no issues. Almost two-thirds of respondents – 62 percent – do have an SLA in place. But not SLAs are the same. One-fifth of those with SLAs say that it’s only for uptime not performance, and another one-fifth say that it’s reactive – they need to notify the vendor.

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