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Unified Communications: More Than the Sum of Its Parts

December 06, 2018

A unified communications solution is not a single project. Rather, it’s a collection of elements integrated under a single umbrella.

You’re likely already familiar with some of the components of unified communications, such as instant messaging, conferencing, desktop sharing, and audio, web, and video conferencing. But some of the added functionality may be outside your experience, such as:

  • Mobile integration, which makes it possible for calls made to office lines to ring on a mobile device—a simplified and more streamlined take on call forwarding.
  • Readable voicemail, which allows you to listen silently to messages left in your voicemail box—a means of protecting your privacy in public places and multitasking unobtrusively when audio playback is inadvisable.
  • Call control and multimodal communications, which enable you to begin a conversation via one method, (for example, voice) and shift to another (such as by converting to a videoconference) without having to disconnect and restart the call.
  • Presence, a technology tool that allows you to control where you appear to be located. For example, clients or vendors may contact you at your office phone number and reach you on your mobile device without realizing that you’re not at your desk.
  • Unified messaging, which integrates your voicemail, email, SMS, video, fax, and other messages within a single interface and allows you to access them from your preferred device.
  • Mobility and a virtual office environment, which are key in today’s business environment. They not only allow your existing workforce to be productive from any location. They also free you to hire the best people no matter where they are.

Integrating and unifying all the components and formats of contemporary communications promotes collaboration, engagement, and decision-making capacity. And those, in turn, support your ability to lead a more intelligent and competitive business.

Read the Unified Communications: An All-in-One Solution guide to learn about how its components work to make your business faster, more intelligent, and most important, more competitive.

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